Shipping & Returns

On working days we try to ship your order no later than the next day. This means that, in the Netherlands, you will receive your cuddly toy(s) after 2 days. If you live in another European country, it takes an average of 2 to 6 working days and in a country outside Europe 5 to 10 days. We depend on the delivery services and the associated available capacity and service, so we cannot guarantee that you will always have your package within this time frame.

For consumers we use the following rates:

  • Netherlands: €3,95
  • Germany/Belgium/Luxemburg : €6,95
  • Denmark/Liechtenstein/Switzerland/Austria/France/Monaco: €8,95
  • Rest E.C./United Kingdom/Norway: €9,95
  • Rest of the World:  €12,95

That’s certainly possible. As a consumer you have the right to return the order up to and including 14 days after receipt of the order. The return costs are for your own account. You can return the products to:

Keptin-Jr b.v.
Watermunt 21
2411 MN  Bodegraven

If the item has been returned in good condition, you will receive your money back from us in the same way that you paid.

Have you not received your order after the usual shipping time? Then please contact us. Then we will look at where your order is located. The shipping time differs per country. Therefore, please contact us after the following number of days after you have placed and paid for the order:

  • Netherlands: after 5 days
  • Europe: after 10 days
  • Other Countries: after 15 days

Yes, of course! As soon as your order is shipped, you will automatically receive the track and trace code.