2411 MN Bodegraven
Tel: +31 (0)172 617831
C.O.C. number: 2400098
VAT identification number: NL18.104.22.1684.B.01
These General Terms and Conditions explain what we do for our clients and what clients can expect from us. Sometimes we offer separate conditions for certain products. When this is the case, these General Terms and Conditions also apply. If different Terms and Conditions contradict one another, the client can choose the most favourable one.
We always tell our clients what, when and how they can buy something, what it costs and whether clients can exchange the product. The offer contains a comprehensive and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment. Each offer contains the information that includes what client’s rights and obligations are linked to accepting the offer. This specifically includes:
Clients conduct online business with us in a secure web environment. When clients order items from us they will receive a confirmation by email. We add all information and data the client needs to his order, but most can also be found on our website. Naturally, it is handy if the client keeps the (digital) invoice properly.
Right of withdrawal includes the ability of the client to cancel his purchase from us within the grace period. If the client has received the product and the product doesn’t meet his expectations, he is entitled to return it within 14 days of receiving the product. We will send the client a new product or we will refund the payment within 10 days.
If the client chooses to make use of his right of withdrawal, the costs of the return shipment are to be borne by the client.
The following items cannot be returned:
All mentioned prices are inclusive of VAT. Shipping costs depend on the country of delivery. These are indicated on our website.
The client is entitled to a good product. Should the product prove to have a defect, we will solve this for the client. We will always follow Dutch law.
If the client orders something from us on working days before 12.00 hrs, the order will be shipped the next day at the latest. The shipping time depends on the country where the order is sent to. This is indicated on this website for all areas where we deliver our products.
If delivery of the product takes longer, or if we are unable to deliver everything in time, we will inform the client as soon as possible. At that moment the client may cancel his purchase. If the client has paid in advance, we will refund his costs within 10 days.
If we can no longer deliver a product ordered, we will refund the client’s costs or we will offer him an adequate alternative. Such a replacement item can always be exchanged by the client. If a product gets damaged or lost before it is delivered to the client or the recipient as indicated by the client, this is our responsibility.
Orders with us are always paid in advance. The order is processed immediately upon receipt of the payment. Please inform us if there is something wrong with the payment details. weten.
If the client has a complaint, we will do our utmost to resolve this complaint. The client has to inform us as soon as possible if he has a complaint. He has to describe the problem as clearly as possible, so we can be of service. The client will receive a reply from us within 2 days. We will help him immediately or inform him how much time we need to resolve the complaint.
In case we cannot resolve the complaint together, the client may choose to submit the case to a Dutch court. If the client opts for this, we sincerely regret this but respect the decision. All agreements he makes with us and any disputes arising from an agreement with us are dictated by Dutch law.
2411 MN Bodegraven
Tel: +31 (0)172 617831
C.O.C. number: 2400098
VAT-identification number: NL22.214.171.1244.B.01
We operate solely and exclusively on the basis of these terms and conditions. These relate to all our agreements, even if this is not indicated. Placing an order or accepting an order confirmation constitutes acceptance of these terms and conditions.
Orders can be placed by telephone, in writing or through the ordering system of our website (www.keptin-jr.com). A written order confirmation will only be given if requested by our customer when placing the order. Orders accepted by us are binding. All our offers are without obligation, unless agreed otherwise. Catalogues, price lists and circulars are intended for marketing purposes and are not legally binding in any form whatsoever. Deliveries to customers are only made against payment in advance, unless another payment term has been agreed with the customer. In case of late payment, we are entitled to charge the customer our additional costs as well as 10% interest (annual basis). If our payment condition is not met or if we have reasonable grounds to doubt the creditworthiness of our customer, all amounts outstanding with this customer become immediately due and payable. Payment agreements made will not be continued if the agreed payment condition is not met. In this case, all subsequent deliveries will be made exclusively against guaranteed payment in advance.
Delivery times are not binding, unless agreed otherwise in a written agreement. Partial deliveries are allowed. All deliveries are at the customer’s risk. All deliveries take place “ex works” Bodegraven unless otherwise agreed. Claims for late delivery are excluded. Claims for incorrect delivery must be made 14 days after receipt of the goods.
Delivered goods remain our property until they have been paid in full, together with all amounts belonging to us. When the buyer sells these goods as part of its normal business, the retention of title is extended with the income from these sales. The buyer is obliged to immediately inform Keptin-Jr if third parties claim goods under retention of title of Keptin-Jr or the income from the sale of these goods. As long as Keptin-Jr is (partly) owner of the goods, they may not be given to others as collateral, nor be given to another person for safekeeping without our permission. The purchaser is required to notify Keptin-Jr immediately if Keptin-Jr’s property is confiscated by a third party.
After termination of the business relationship with Keptin-Jr, the use of the protected brand name “Keptin-Jr” is prohibited for further business. This with the exclusion of the sale of old stock, which bears the brand “Keptin-Jr”.
If a delivery contains one or more defects, details of these defective items must be communicated to us within 7 days of receipt of the goods. At that time we will inform the customer how to act. In general, we expect the buyer to carefully check the delivered shipments immediately after receipt and, in the case of defective items, to inform us whether the defective item can be returned for repair. The costs incurred by the customer for returning the product will be reimbursed by us, unless we cannot honor the complaint made after receipt of the item from the customer. When Keptin-Jr honors the complaint, Keptin-Jr will either repair or replace the item. The buyer is only entitled to dissolve the contract if Keptin-Jr does not realize this within a reasonable period of time. When a customer returns defective goods to Keptin-Jr, this must be done in the cheapest and most economical way. Claims of defective goods will only be considered when accompanied by a copy of the invoice showing the date of purchase.
The buyer expressly accepts its duty to provide its customers with correct and adequate information about the Keptin-Jr trademark, its products, Keptin-Jr’s sales philosophy and customer information service by professional personnel. This also applies to mail order sales and online sales. Keptin-Jr reserves the right at all times to decide on the competence of its distribution partners.
Place of performance and jurisdiction for all delivery and payment obligations of Keptin-Jr’s trading partners is Amsterdam. Keptin-Jr is also entitled to sue a trading partner at its trading partner’s general jurisdiction.