Frequently Asked Questions

On working days we try to ship your order no later than the next day. This means that, in the Netherlands, you will receive your cuddly toy(s) after 2 days. If you live in an European country, it takes an average of 2 to 6 working days and in a country outside Europe 5 to 10 days before you receive your cuddly toy(s). We depend on the delivery services and the associated available capacity and service, so we cannot guarantee that you will always have your package within this time frame.

We use the following rates for consumers:

  • Netherlands: €3,95
  • Germany/Belgium/Luxemburg : €6,95
  • Denmark/Liechtenstein/Switzerland/Austria/France/Monaco: €8,95
  • Rest E.C./United-Kingdom/Norway: €9,95
  • Rest of the world:  €12,95

You can contact us in various ways. Look at our contact page for our email address, address and telephone number.

That’s certainly possible. However, the return costs are for your own account. You can return your products to: Keptin-Jr b.v., Watermunt 21, 2411 MN, Bodegraven, The Netherlands. If the item(s) are returned in good condition, you will receive your money back in the same way as you paid.

Should a cuddly toy be removed from the collection, you will receive an e-mail from us in which we offer you the opportunity to order a spare cuddly toy. With this you ensure that your child will never be without his/her precious cuddly toy. Do you want to use this extra bit of security? Then you can do that here.

Keptin-Jr has a wide range of customers all over the world: From Bodegraven to Sydney. Our customers are Hospitals, Shops and Webshops, brand new parents, fathers and mothers who have been parent for a while, grandparents, friends and girlfriends. Very different customers, with one common opinion: That cuddly toys, aimed at comfort and security, contribute positively to the development of the child.

Then register a business account via the B2B button at the top right of the website. After verification of your details you will receive a login code. After logging in, you will find the B2B range and rates in the webshop and orders can be placed immediately.