Frequently Asked Questions

On working days we try to send your Keptin-Jr the same day. This means that, in the Netherlands, you will have your cuddly toy(s) at home the next day. Do you live in a country outside the Netherlands? Then it takes on average 1 to 5 working days.
We currently use standard rates. This means that you pay €4.95 for a package in the Netherlands, €8.95 in Europe and €12.95 in the rest of the world. These charges are subject to inflation and may change in the future. If the costs change, this is immediately visible at checkout.
How nice that you want to get in touch with us! You can contact us in various ways. Look at our contact page for our email address, address and telephone number.
That’s certainly possible. However, the return costs are for your own account. You can return your products to: Keptin-Jr b.v., Businesscenter Raadhuisplein, Raadhuisplein 27a, 2411 BD, Bodegraven, The Netherlands. If the item(s) are returned in good condition, you will receive your money back in the same way as you paid.
Should a cuddly toy be removed from the collection, you will receive an e-mail from us in which we offer you the opportunity to order a spare cuddly toy. With this you ensure that your child will never be without his/her precious cuddly toy. Do you want to use this extra bit of security? Then you can do that here.

Keptin-Jr has a wide range of customers all over the world. We are sold from Bodegraven to Sydney, something we are very proud of. Our customers are buyers, new parents, fathers and mothers who have been older for a while, grandparents, friends and girlfriends. They all have one thing in common: They love quality, honest comforter toys that are well thought out.

Great that you are interested in purchasing our cuddly toys. You can easily sign up for the Dealerportal by clicking the ‘Register’ button on the Dealerportal page.